Terms and Conditions - Copy Right Statement
Code of Conduct

Terms & Conditions of Trading
1.  Application of Terms and Conditions
Orders are only accepted subject to the conditions of sale of MGM Services as printed herein.
In the following terms MGM Services and Client shall mean respectively the Vendor and Buyer of a product or service in the normal course of business.
The relationship shall be considered discrete and not include a third party unless agreed by both parties.
MGM Services  will deliver all products and ancillary services as a complete package to the Vendor. An accreditation to MGM Services will be visible within the coding of any product made available to the Vendor and on display on screen in the form of a discrete link back to the MGM Services web site. Any variation of these conditions in any document of the buyer is inapplicable unless accepted in writing by the Vendor. For the purpose of these Terms and Conditions the contract shall refer to the details contained in the accepted final written quotation and order form.
2. Orders, Prices, Taxes, Other Duties and Copyright
a)  Orders are subject to prices current on the date the order is received.
b)  All taxes and other duties payable upon the production and/or delivery of the products shall be added to the price and shall be paid by the buyer.
c)  Subject to Section 12, all texts, descriptions, illustrations, drawings, catalogues, software, sounds and other products supplied by the Client are subject to copyright and the Client takes all responsibility for that material. The copyright for the completed web site remains with the Client, although the design of the site is also subject to copyright and is owned by MGM Services and not the Client. Therefore the design may not be copied or used for any purpose other than that for which they are supplied without the express written authority of the Vendor.
d)  In the absence of any specific agreement on the fee to be charged, this shall be determined by the Vendor. Any fee estimated or agreed by the Vendor on the basis of the client's description of the assets relating to work to be undertaken by the Vendor may be suited to amendment if, in the Vendor's opinion on sight of the assets, that description was materially inadequate or inaccurate.
e)  An estimate given by the Vendor after sight of assets shall remain valid for acceptance within a period of thirty days from the date on which it was given, after which time it may be subject to revision.
3.  Supply of Third Party Services
Where appropriate to meet the Client's requirements MGM Services  will contract services from third party providers who, to our knowledge and both trustworthy and reliable

Copyright Statement
Copyright © 200 MGM Services. All rights reserved. "MGM Services" is  the trading style of Gail Tucker.
Reproduction of material appearing here on the MGM Services website in whole or in part in any form or medium without express written permission of Gail Tucker or the named contributors is prohibited
The information, services and resources detailed in this document are provided 'as is' without warranty of any kind, either express or implied. The user assumes the entire risk as to the accuracy and the use of this document and as such MGM Services and Gail Tucker cannot be held responsible for any loss resulting from the use of this information, service or resource.
The copyright for all material and web sites commissioned, remains the property of  MGM Services, until paid for in full.

Code of Conduct
1.  Mission Statement:
la. To supply the best possible products, services and support to meet our customer's requirements.
lb. Having completed a free fact-find with our client about their needs we will only recommend, source, provide or implement relevant products, services or third-party support services from companies we have good reason to trust.
lc. Based on the information our client provides us with, we will advise the best possible internet marketing strategy to comply with their business aims.

2.  Our Aims:
2a. Maintain regular contact with our clients to ensure we are constantly focused on their internet business requirements.
2b. Build an awareness of the nature of each client's business and take this into account when offering or providing services.
2c. Improve, where appropriate, brand awareness and company image for the client within their chosen marketplace.

3. The Sale
3a. Confirmation
The MGM Services  website and literature clearly indicate the prices the consumer will pay for products and services.
Immediately after receiving the customer's order, MGM Services will confirm the order by e-mail or post. The confirmation will include:
•  The customer's name
•   An order or reference number
•   The total price
•   Instructions on how to cancel the contract including whom the cancellation notice may be sent to and whether the customer must pay for the cost of returning the goods.
3b. Cancellation
You may cancel the contract you have made with MGM Services within 7 working days without reason by sending your request in writing to the email or postal address featured on the "Contact Us" page of this website.
MGM Services will refund money paid within 30 days of the cancellation, less amounts paid to any third party services contracted on the client's instruction where no refund is available.
Payment will be sent using traditional mail by cheque drawn in British Pounds to the address featured on the original purchase order.
This payment will be made within thirty days from the request being received in writing by email or by traditional mail.
3c. Delivery
MGM Services will create and upload websites and complete the services requested within 30 days, unless the consumer has agreed to a longer time or has not supplied the necessary material to enable completion the order. If MGM Services cannot deliver the goods within this time we tell the consumer immediately and agree on another time for delivery. If the consumer and MGM Services cannot agree on another time, MGM Services will offer the consumer a refund.
3d. Receipts
MGM Services will provide the consumer with a receipt/paid invoice for all payments received.

4.   30 Day full refund Guarantee
4a. All websites created by MGM Services are covered by a 30 Day full refund guarantee. This guarantee does not extend to website promotion, internet or media consultancy Or any third party services which we use, endorse or promote.
4b. Immediately following receipt of payment in full for your website, if you are not entirely satisfied with the appearance and/or functionality of your website you have thirty days during which time you may request repayment in full.
4c. This will be sent using traditional mail by cheque drawn in British Pounds to the address featured on the "Contact Page" of this web site. This payment will be made within thirty days from the request being received in writing by email or by traditional mail.
4d. In this case any work or services provided or purchased on the client's behalf by MGM Services remain the property of MGM Services and may be disposed of by MGM Services.
This guarantee is offered in addition to consumers' statutory rights.

5. Mistakes, Complaints, and Disputes
5a. Consumer Law
MGM Services  will always honour our obligations under the United Kingdom consumer protection laws currently in force. You can find out more about these at the web sites of the Office of Fair Trading and the Department of Trade and Industry.
5b. Faulty Goods
5ba. If the services or goods provided by MGM Services turn out to be faulty or different from those the consumer ordered, we will offer the consumer a full refund or if agreeable to both parties replacement goods or services. MGM Services will give the refund as soon as possible and at the latest, within 30 days of agreeing to give the refund, having received a written request by email or traditional mail.
5bb. This will be sent by cheque drawn in British Pounds using traditional mail to the address featured on the original purchase order.
5c. Mistakes in Bills, Receipts or Payments
MGM Services  will correct any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of agreeing to do so.
5d. Complaints
If you are dissatisfied in any way whatsoever with the service we have provided, please address your grievance to: Gail Tucker Proprietor of MGM Services  by email or traditional mail address which may be found on the "Contact Us".
We will:
•   Acknowledge all complaints within 5 working days
•   Advise the consumer how long it will take to resolve the complaint
•   keep the consumer informed throughout the process
5e. Disputes
You must provide details about any dispute solving scheme you belong to including any Ombudsman scheme or regulator.

6.  Privacy and Security 6a. Data Protection Act
 MGM Services will meet the conditions of the Data Protection Act 1998 (DPA).
6b. Privacy policy
MGM Services operates a privacy policy which we adhere to strictly.
6c. Security policy
Gail Tucker is personally responsible for the security at MGM Services.info
We perform regular security reviews of of our website, computer systems and support services. We ensure that as and when any changes are made to any of the above they are made in a secure way and in accordance with the security guidelines of the system supplier.

7.  Unsolicited Commercial eMail
MGM Services does not condone or implement untargeted mass-marketing emails to people who we have never had any contact with before.

8. Children
Any communications aimed at children will be appropriate to their age and will not exploit their credulity, lack of experience or sense of loyalty.
MGM Services will not accept an order from someone we know or suspect to be a child without the consent of the child's parent or carer.
If the child is under 12, MGM Services will not collect any personal information without the consent of their parent or carer. If the child is over 12, we will only collect information necessary to send appropriate communications as long as the child understands what is involved.
MGM Services will not disclose information collected from children to anyone else without the consent of their parent or guardian.
MGM Services will not ask the child for personal information about other people. MGM Services will not entice a child to give personal information by offering a reward or a prize.

9.Dispute Resolution Service
If you the customer are unhappy with any issues you have raised with MGM Services and feel the dispute has not been handled to your satisfaction you should contact Which ? Web Trader to have the complaint resolved. Which ? Web Trader will check to see whether MGM Services  has handled the complaint properly and if appropriate, recommend a solution. The decision will be binding on MGM Services but will not prevent the consumer from going to court.
The Which - Web Trader independent service is free and available online to all consumers, no matter where they live. It is easy to use and quick, with clear time limits. Which - Web Trader will file quarterly reports on its performance to TrustUK. If the consumer does not think that the complaint has been handled in accordance with these principles, they may refer it to TrustUK.
Contact Which - Web Trader:
e-mail: webtrader@which.net
phone: 01992 822 888     fax: 0207 770 7485 (mark 'Webtrader1)
post: Which, Web Trader, Castlemead, Gascoyne Way, Hertford X, SG14 1YB